Introduction
XiaoTex ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xiaotex.com, use our services, or interact with us through Facebook Lead Forms and other channels.
Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, phone number, and WhatsApp number provided through our website contact forms or Facebook Lead Forms.
- Business information: Company name, job title, and inquiry details related to our underwear manufacturing and OEM/ODM services.
- Communication records: Email correspondence and messages exchanged with our team regarding your inquiries and orders.
- Usage data: Pages visited, time spent on site, browser type, device information, and IP address collected automatically through analytics tools.
- Cookie data: Small files stored on your device to remember your preferences and improve your browsing experience.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes for our manufacturing services.
- Process and manage orders, samples, and business communications.
- Send you relevant product information, updates, or promotional materials (only with your consent).
- Improve our website, services, and overall customer experience.
- Comply with legal obligations and resolve disputes.
Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information only with:
- Service providers: Facebook (for lead form submissions), Google (for analytics), and email service providers who help us operate our business.
- Business partners: Only when necessary to fulfill your requests, such as logistics providers for sample shipments.
- Legal requirements: When required by law, regulation, or legal process.
Data Retention
We retain your personal information for as long as your business relationship with us is active, and for a reasonable period thereafter to respond to any follow-up inquiries. Analytics data is anonymized or aggregated and does not identify you personally. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Data portability: Request your data in a structured, commonly used format.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies for the following purposes:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Google Analytics and Meta Pixel help us understand how visitors use our website so we can improve it. These collect anonymous data such as pages visited and session duration.
- Advertising cookies: Meta Pixel (Facebook) helps us measure the effectiveness of our advertising and optimize our lead generation campaigns.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your browsing experience.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: hello@xiaotex.com
- WhatsApp: +86 191 2280 3375
- Address: Zhongshan, Guangdong, China